Terms and Conditions and Consent Form

1. All dogs must be fully vaccinated against Distemper, Hepatitis, Leptospirosis, Parvo Virus and Kennel Cough. All cats must be vaccinated against Feline Enteritis and Cat Flu. We have the right to turn away anyone who does not provide proof of vaccinations, which must be administered 2 weeks before arrival. In such circumstances the full booking fee is chargeable.
2. Owner of multiple animals sharing accommodation, will be required to give consent for them to be separated if we feel that their remaining together poses a risk to either themselves or us. This may mean losing any discount given and may incur an extra charge, but will only be done if deemed really necessary.
3. All animals must be healthy enough to board. Any symptoms of sickness must be clear 48 hours before boarding. We have the right to refuse any animal exhibiting signs of illness. In such circumstances the full booking fee is chargeable.
4. Owners give consent to us using our own vet, S.T.A.R Veterinary Clinic, in the case of an emergency, who will then contact the customer's personal vet for any history/medical details. 
5. In the most rare and extreme circumstances, we reserve the right to make the decision to authorise a veterinarian to euthanise an animal that is suffering, or treat it any way required, if we cannot contact the owner. Whilst every effort is made to ensure the health and wellbeing of every animal during their stay with us, we cannot be held responsible for the loss of an animal due to circumstances beyond our control. If an animal is euthanised, or dies, whilst in our care, the corpse will be cremated and the ashes returned to the owner, upon their return, unless you state otherwise.
6. We reserve the right to either turn away any animals exhibiting signs of aggression, or request for them to be collected if they are aggressive during their stay - In such circumstances the full booking fee is chargeable. We recommend trial visits for any animals of a nervous disposition.
7. Should an animal not be collected within 14 days of the due collection date, and no contact can be made, then we reserve the right to re-home at our discretion.
8. Any medication must be clearly labelled with instructions on dosage and frequency.
9. Anyone bringing their own food must bring it in clearly labelled and in sealed containers.
10. We reserve the right to keep animals in boarding until payment is received.
11. Any changes to bookings must be made upon arrival – no refunds are given for early collections.
12. Cancellation of bookings are required at least 48 hours before the boarding date, regardless of whether a deposit has been paid. Any cancellations within 24 hours, or no shows, will be fully chargeable. Deposits are non-refundable and non-transferable unless otherwise agreed.
13. Owners are required to give consent to their dog or cat being treated for parasites, with vet approved medicines, during their stay. if anything is seen on them, this cost will be added to the bill at the end of the stay. This is to ensure the welfare of the animal, and of all others, while in our care.
14. Owners are required to give their consent for their pet to be given toys to aid enrichment while boarding. These can be toys provided by either the owner or us. These will be changed and washed when required.
15. Owners give consent to photographs of their dogs or cats to be taken and displayed on Facebook and all other forms of social media. No personal information will be given, just photographs.